Tell your friends about this page!   On-Site Training Seminars Challenging Patient Situations Book Video Training Programs Healthcare Workplace Issues Ask Mary Rau-Foster's Advice Events Calendar Our Services Articles and White Papers About Us Contact Us Home     Want help on general workplace issues like conflict resolution, employee motivation and communication? Visit our sister site workplaceissues.com		Onsite Training Seminars and Workshops for Dialysis and other Healthcare Professionals   If you want training sessions customized for your specific needs, we offer one-day, two-day and three-day training workshops at your facility. We will discuss your issues in advance and then deliver a training workshop focused on your specific challenges. We also have multi-media training programs that can be used to reinforce many of the workshop messages.   Some of our most requested topics are listed below. If you don't find exactly what you're looking for, please contact Mary. Mary Rau-Foster, RN BS ARM JD, conducts all of these training programs. ~WE CARE~ A Guide to Patient SensitivitySM Dealing with the Challenging PatientSM Documentation in the Dialysis ClinicSM Work is Not Just a Daycare Program for AdultsSM Dealing with Employee Management and Workplace IssuesSM Mediating Disputes in the WorkplaceSM Reducing Conflict & Improving CommunicationSM Violence in the WorkplaceSM Legal Issues and the Nurse ManagerSM Avoiding the Malpractice BluesSM Get Fired Up, Not Burned OutSM Please contact us if you need more information on these topics or other services and training programs available from Foster Seminars and Communications.   ~ We Care ~ A Guide to Patient Sensitivity SM Workshop The focus of this training workshop is patient sensitivity and customer service. The purpose is to remind your staff of the difficulties the dialysis patient faces because of his or her disease and the need to be on dialysis. It points out the basic needs of each patient and how the failure to have those needs met can result in disruptive behavior. It also serves as a reminder that the patient is the reason we are in business.   The audience for this training workshop includes all dialysis personnel, including direct and non-direct caregivers, technical and administrative staff.   Dealing with the Challenging Patient SM Workshop The focus of this training workshop is to provide nephrology professionals with tools for dealing with the challenging patient. It also provides insights as to why a patient may be disruptive, and what can be done to reduce or eliminate disruptive behavior.   The audience for this training workshop includes all dialysis personnel, including direct and non-direct caregivers, technical and administrative staff.   Documentation in the Dialysis Clinic SM Workshop The purpose of this training workshop is to provide the participants with the tools necessary to provide proper documentation in the medical record. The focus is not only the legal reasons for documentation, but also to ensure that you understand the financial ramifications of the failure to document.   The Six C's of Documentation: contemporaneous, complete, concise, comprehensive, clear and correct.   The audience for this training workshop includes all dialysis personnel, including direct and non-direct caregivers, technical and administrative staff.   Mediating Disputes in the Workplace SM Workshop Unresolved workplace conflict is very costly. Resolving patient grievances can be a challenging and time consuming effort. Providing your staff with the specific techniques needed to resolve workplace conflicts would be the gift that keeps on giving. You can give this gift to yourself, your staff, your organization and your patients. Arrange for an on-site mediation training workshop at your facility.   The audience for this training workshop includes all personnel who mediate disputes.   Reducing Conflict and Improving Communication SM Workshop Unresolved workplace conflict is very costly. Resolving patient grievances can be a challenging and time consuming effort. What is your staff was trained to resolve issues before they became significant workplace conflicts? By understanding the causes of conflict and methods to resolve disputes, employees will be able to improve their communication with patients and staff. This can reduce patient grievances and create a more productive workplace environment.   The audience for this training workshop includes all personnel, including direct and non-direct caregivers, technical and administrative staff.
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