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We Care – A Practical Guide to Patient SensitivitySM
A Dialysis Staff Training Program
Here’s an Excerpt from the Program . . .
The first thing we need to realize is that Dialysis Takes Courage! Courage on the part of everyone involved – the patients . . . and . . . the staff.
Dialysis is basically about the will
to live . . .
to survive . . .
to keep going . . .
in the face of frightening obstacles.
Dialysis is a challenge for those who depend on it and those who administer this delicate treatment. As in any setting where life-or-death possibilities exist, stress factors can run high for everyone involved.
For staff members, in particular, the pressure can seem overwhelming . . . leaving these essential caregivers with the feeling they have nowhere to turn. And leaving their patients feeling lost, anxious, angry, abused, depressed or simply ignored.
Patients arrive at the clinic with many needs . . . not just the need for dialysis, but also with other human and emotional needs.
There’s often a perception among the staff members that we can’t really do much for the dialysis patient.
Actually, there’s a great deal we can do . . . but in order to do it, we have to adopt a new way of looking at our patients and a new way of thinking about our own roles and responsibilities.
How are You Dealing with Patient Sensitivity Issues?The focus of this video-based training program is patient sensitivity and customer service. The purpose is to remind your staff of the difficulties the dialysis patient faces because of his or her disease and the need to be on dialysis. It points out the basic needs of each patient and how the failure to have those needs met can result in disruptive behavior. It also serves as a reminder that the patient is the reason we are in business.
Multi-Media "Training In a Box" Program
Who Should Participate?
The audience for this training program includes all dialysis personnel,
including direct and non-direct caregivers, technical and administrative staff.
About the Program Author
This training program is produced by Mary Rau-Foster, RN BS ARM JD.
Mary is an attorney, an author, a nationally known speaker with
an extensive background in medical malpractice and formerly a nurse (in nephrology). She conducts seminars
and workshops on medical-legal issues, personnel issues and motivational topics.
Mary has also been trained in mediation and conflict resolution. Mary
has served as corporate counsel and director of risk management in the healthcare and nephrology field.
Only $295 - Order Today!
Take a more detailed look at other FSC training programs:
Dealing with the Challenging Patient SM
A Dialysis Staff Training Program
Documentation in the Dialysis Clinic SM
A Dialysis Staff Training Program
Order Today!
Save $100.00 if you order all three video training programs.
More Info...
All FSC training programs are produced by Mary Rau-Foster.
Facts About the Program
This training program was created specifically for the staff at dialysis clinics. It can be used for staff staff in-services, staff orientation and training, and as an annual mandatory in-service program. View the video as a team and then use the discussion questions to evaluate how you can improve specific situations at your clinic.
The expected outcome from the use of this program is the reduction of
conflict by and between patients and staff. It may also improve the perception by patients and staff that your
organization is deeply committed to resolving conflict and improving the workplace environment.
Special - Save $100.00 if you order all three video training programs.
More Info...
Regular Price is $ 295 for the Complete, Video-based "Training In A Box" Program.
Unconditional 30-Day Money Back Guarantee
Discounts are available if you purchase multiple copies. Call us at 1-800-371-3114 for more details.
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